Under The Microscope

Archive for the ‘Employee Milestones’ Category

Steadfast Support Worthy of Salute

Any day when I get to celebrate an employee milestone here at Rogue Amoeba is a good day. I’m thus very pleased to honor our support technician Robert Charlton, who recently reached five years of service with the company.

A Key Member of Our Dependable Support Team

Since our earliest days, Rogue Amoeba has made fast and responsive customer support a top priority. We’ve had many talented support techs in our more than 20 years in business, but as a result of the demanding nature of the role, Robert is only the second employee to reach five years of helping customers.

Robert first joined us back in 2017, as we were expanding from a single support tech to a team of two people. Since day one, he’s been a remarkably steady presence at Rogue Amoeba. Robert’s thoughtful, calm, and confident disposition was a great asset. He’s always eager to help users, demonstrating tremendous patience and a desire to get to the root of every issue.

Even as needs have changed over the years, Robert has always managed to fit the bill. The expanding nature of work-from-home culture at the outset of the COVID-19 pandemic led to a substantial increase in demand for support, as usage of our products soared. We realized we’d need to quickly transition from two support techs working together to a team of three, with long-time support tech Chris Barajas moving up to be manage this expanded team. Robert has been instrumental in making that transition viable, first by working with a temporary contractor, and then helping to bring our newest hire Aaron Wasserman onboard and up-to-speed with our resources and policies.

During Robert’s tenure, our support team has gotten even more responsive and well-organized. Our documentation has been enhanced across both our public Knowledge Base and our own internal resources, and our processes have grown to support a team environment. Individual users who request assistance weren’t the only ones to benefit, either. By better integrating customer feedback into our development process, the very way we build our products has improved too. Everything we make at Rogue Amoeba is a team effort, and we’re grateful for all that Robert contributes.

Superb Bags for Superb Support Techs

Whenever one of our employees reaches five years of service, we present them with a personalized gift. Robert spends a lot of his free time working on music, so we initially considered providing him with some studio time. However, after a bit of discussion we went a different route.

Back in 2015, we presented our now-support manager Chris with a gorgeous briefcase for his five year anniversary. This, along with Robert’s feedback, led us to create a new tradition: superb bags for our superb support technicians.

In Robert’s own words, because he frequently walks and uses public transit, he’s “more of a backpack guy”. He thus selected a tremendous bag from Tom Bihn, one which will let him tote his laptop (and anything else) for years and years. He also shared an amusing story:

If you recall in my earlier times at RA, the “7UJM” row of keys on my MacBook Pro was broken. That was due to water damage sustained when toting it in…my $30 Amazon Basics backpack.

Never again!

We also sent Robert a card custom-made by our designer Neale, along with one of the custom challenge coins we’ve been issuing since 2013:

A custom card and coin

Below, you can see (and hear!) a short video Robert created as he opened the coin box:

Expressing Our Appreciation

Working as a support tech means Robert speaks directly with our customers on a daily basis. Thanks to his superb work, he receives plenty of kind words from grateful users in private, but we wanted to be sure to take the time to publicly thank him for his five years (and beyond) here at Rogue Amoeba. Since 2017, Robert has helped over 20,000 users of our products, and that list of satisfied folks grows day-by-day.

Thank you for all you’ve done and continue to do to make things better for our users, Robert! We look forward to much more great work together.

10 Years (And More) With Ed Wynne

In 2011, Rogue Amoeba made not one but two phenomenal hires. As a result, for the second time this year, I’m delighted to be able to write about an employee milestone. Today we’re celebrating our developer Ed Wynne!

Ed’s Impact

Ed joined us full time back in October of 2011, which means we’re now recognizing him for a decade full-time here at Rogue Amoeba. However, he’s actually been making a difference here at Rogue Amoeba for much closer to two decades. Thanks to his efforts on multiple short-term contracts, Ed’s code served as the underpinning for our audio capture long before he was hired on.

Ed’s work has remained essential into the present, as it powers our ACE audio capture engine. Users generally don’t need to know much about ACE, but it provides audio capture to Airfoil, Audio Hijack, Loopback, Piezo and SoundSource. Thanks to ACE, those tools can get audio from other apps on your Mac, for you to manipulate as you desire.

In recent years, ACE has taken on significance outside of Rogue Amoeba as well. The audio capture it makes possible is now used by many other Mac products, through our licensing program. ACE is incredibly consequential code, with a vast number of users around the globe. It has to work seamlessly, and thanks to Ed, it does.

When it comes to more user-facing efforts, Ed’s work as the lead developer on our audio routing tool Loopback is the most notable. When we celebrated Ed’s five year anniversary back in 2016, Loopback was still fairly new and unknown. Since then, however, it’s grown to be one of our most popular and impactful products. The product really came into its own with version 2, released in late 2018. That upgrade brought an intuitive interface to cable-free audio routing, resulting in an easy to configure tool that provides amazing power.

Ed’s energy making Loopback so user-friendly was well-spent, because when so many people around the world began working remotely in early 2020, the app saw a major uptick in usage. Loopback’s audio routing power allowed people to do more with video calls, helped with podcasts, and much more. Ed’s tremendous work made that power available and accessible to countless users around the globe

If you’re a fervent Loopback user, or have ever made use of Airfoil, Audio Hijack, Piezo, or SoundSource, Ed’s code has helped you.

That 10 Year Anniversary Award

Like Grant and Chris before him, Ed has received our custom 10 year award: a silver Rogue Amoeba logo hand-poured by company co-founder Quentin Carnicelli. On looks alone, it handily beats your standard acrylic office trophy. Better yet, as a precious metal, it has a lot more inherent value than your standard paperweight.

That’s Ed’s award (on an iPad/amoeba stand), next to a celebratory adult beverage. In the background? Well that’s part of Ed’s robotics workshop. When he’s not making amazingly powerful audio software, he’s working with the robotics team at the local high school. How cool is that?


Since nearly the very beginning of Rogue Amoeba, Ed has been helping Mac users with their audio needs. On behalf of both everyone here at Rogue Amoeba, as well as the many, many Mac users who’ve been able to do so much with our products, we offer him our humble thanks. We’re thrilled to have worked with Ed lo these many years, and we look forward to much more to come.

10 Years With Grant Farr

Today, it’s time for us to commemorate another employee milestone here at Rogue Amoeba. I couldn’t be more excited to celebrate our developer Grant Farr. Grant joined us as a Mac software engineer way back in the days of Mac OS X 10.6 (Snow Leopard), and he’s been doing tremendous work ever since. He’s now reached a full decade with the company, and we want to honor him.

Grant’s Impact

Long-time readers may recall the occasion of Grant’s five year anniversary, back in 2016. At that time, I focused on two major projects Grant had led development on: Piezo and Audio Hijack 3. It’s worth following up on both of them.

Piezo was created to make recording on your Mac a breeze. Nearly a decade after it was introduced, it still does just that. Piezo hasn’t needed massive updates over the years, because Grant has kept it working and looking great. It remains an easy-to-use tool that might be our most fun app.

Rogue Amoeba’s flagship product, however, is Audio Hijack. Long before he joined us, Audio Hijack 3 was conceived as a complete rewrite of Audio Hijack Pro 2. That project struggled for years, as it was so big that no one ever got a good grasp of it. It passed through three other developers before Grant took the reins.

When Grant took over, we quickly began to see steady progress, and we were finally able to ship Audio Hijack 3 in 2015. That update was met with overwhelmingly positive feedback, a testament to Grant’s stellar efforts. Audio Hijack has received substantial updates in the years since, while remaining bullet-proof, to ensure you get the recordings you need.

After shipping Audio Hijack 3, we wanted to explore an idea we had during development; a way to easily initiate sound effect playback. This ended up growing into its own complete product, Farrago. Using many of user interface lessons learned in Audio Hijack, Grant built Farrago nearly from scratch. It’s proven to be a great addition to our lineup, one that’s particularly popular with podcasters.

Speaking of podcasting, there’s still one more product Grant impacted, and that’s Loopback. He doesn’t work directly on our audio routing tool, but his code helps power it just the same. In the course of developing Audio Hijack 3, Grant created “GX”, an internal interface framework. Loopback’s lead developer Ed Wynne refers to GX as “insanely great”. It enabled Ed to create the easy-to-use wire-based interface of Loopback 2.

As you can see, Grant’s contributions obviously go well beyond his most notable work on Audio Hijack. In the past decade, he’s had a major impact on four of our seven current products and his work is used by tens of thousands of users every single day. Impressive!

Our 10 Year Anniversary Award

As we showed off in last year’s post celebrating Chris, rather than a boring and bureaucratic acrylic trophy, we provide a silver Rogue Amoeba logo hand-poured by company co-founder Quentin Carnicelli:

Despite a worldwide increase in the demand for silver, Quentin was once again able to fire up the melting furnace to craft Grant’s award. He even captured a very cool look at the back of the object, as it lay cooling in its mold:

After receiving his award, Grant noted how satisfying it is to hold. We don’t want his hands to get too tired to type, though, so we also sent along a nifty stand. Twelve South sells it for use with iPads, but it doesn’t say it can’t be used to display precious metals.


With all the products Grant has impacted, it’s likely you’re using at least some of his work. While Grant graciously noted that everything we do here is a team effort, his impact has been a big part of the success of more than half of our lineup. For over a decade now, his solid code has pushed the state-of-the-art at Rogue Amoeba steadily forward, providing useful audio utilities to countless Mac users around the globe.

Photo credits: A, B

So on behalf of both the rest of the Rogue Amoeba team, as well as the users of every product you’ve worked on, thank you, Grant! We greatly appreciate all you’ve done in the past decade, and we can’t wait to show the world what’s next.

Half A Decade Looking Great

It’s once again time to celebrate an employee milestone here at Rogue Amoeba. Today, we want to honor our designer Neale Van Fleet, who recently hit the five year mark working with us. We’re beyond delighted to celebrate his tenure thus far, which includes countless contributions.

Neale’s Work

As the sole designer here at Rogue Amoeba, Neale is in charge of just about everything visual. Whether it’s artwork for our blog posts, the design of our web site, or the user interfaces of our applications, you’ve definitely been touched by Neale’s tremendous work.

Since joining us in 2015, he’s made every single one of our products better. That works has included the creation of tremendously well-received new designs for apps including Loopback:

and SoundSource:

Neale also took charge of our company rebranding, an important effort which produced a more polished logo and brand that still retains a sense of fun.

Neale has also overhauled nearly every corner of our website, added helpful introductory tours to every product we make, powered our Instagram account, and so much more.

A small sample of images from the Rogue Amoeba Instagram account

He’s even written articles for this very blog, and those posts are some of my favorites. In particular, I love his reviews whenever we unveil a major new design, such as his recent look at “The Design of SoundSource 5”.

Neale has produced stellar work while being a great teammate. What more could we ask for?

Looking to the Heavens

Speaking of stellar, let’s briefly discuss Neale’s anniversary gift. To celebrating a five year anniversary, we like to find a personalized gift that will mean something to the recipient. While working on his Everywhere School project, Neale made particular note of some astronomy streams he’d watched with his son. On top of that, Neale and his family recently acquired a small cabin out away from his home city of Montreal.

Those two things inspired us to find what we hoped would be the perfect gift: A top-notch telescope.

Happily, this gift turned out very well indeed. While Neale already had a borrowed telescope, it was low-end, and needed to go back to its owner eventually. Now, Neale has a vastly superior telescope to call his own. It even features a computerized stand, which solves one of the most annoying problems of using a telescope, aiming it at tiny objects millions upon millions of miles away. It should provide many years of stargazing delight.


Since joining Rogue Amoeba, Neale has had a dramatic influence on the appearance and feel of everything we do. Whenever I step back and look at our website or our products, I’m blown away by the level of quality and attention to detail that are a direct result of Neale’s efforts.

Speaking for both the Rogue Amoeba team, and our entire user base, thank you, Neale! We’re delighted with what you’ve done since joining us, and we hope for many more fruitful years together.

P.S. We’re Still Hiring

Once again, a celebration post is coinciding with job openings here at Rogue Amoeba. In addition to the Mac software developer we’ve had open for a bit (we’re taking our time there), we also have an open role for a new Support tech, which we’d like to fill soon.

If you’re interested in joining our team, see our Jobs page, then get in touch. We just might be celebrating you in a few years.

A Decade (!) With Chris Barajas

Today, I get to do one of the best parts of my job, because it’s time to commemorate another employee milestone here at Rogue Amoeba. Our technical support guru Chris Barajas recently reached a full decade with the company, and we’re tremendously pleased to celebrate the occasion here.

Chris’s Impact

In 2015, when we marked Chris’s five year anniversary, I talked about the challenging nature of tech support:

Technical support is a demanding role here at Rogue Amoeba…In addition to providing helpful and polite responses, there’s a great deal of problem-solving required. Tracking down bugs and issues based on reports from users is also a key part of the job.

That’s all as true now as when it was written. In fact, our product line has expanded, and it’s now more powerful than ever. Helping customers understand our products, and use them to their fullest extent, continues to require both patience and keen insight.

However, Chris’s role here at Rogue Amoeba has also grown. In 2017, Support switched from a one-man show to a team, when we hired a second full-time tech. Chris has led the support team well, and been instrumental in pushing Rogue Amoeba forward. With his guidance, the support team has adopted a more modern backend, updated multiple internal systems and tools, and written new policies based on years of experience.

Many things have changed since Chris was hired in 2010, but his passion and advocacy for our customers has remained unwavering. His dedication to always seeking to make things better is an inspiration.

An Artifact of Our Appreciation

Long-time blog readers may recall that after five years with Rogue Amoeba, employees are presented with a custom challenge coin. For a ten year anniversary, we wanted to go even further. Companies often give employees some sort of mass-produced award when celebrating a milestone. That’s nice enough, but we wanted to do better.

With that in mind, we decided to create something different and distinctive:

Yes, that’s a silver Rogue Amoeba logo-shaped token of our appreciation. It was hand-crafted by our own CTO Quentin Carnicelli, in his shop. He dreamed up and implemented the entire project.

Crafting the Artifact

Now, Quentin’s very modest about the whole thing, but I’m happy to speak for him. His initial idea was to have an object created by a jeweler or metalsmith. However, after talking to multiple candidates, the desired size was simply too big for them. As you might expect, most jewelers are focused on making rings and other small objects.

Instead, faced with a fast approaching deadlined, Quentin decided to roll up his sleeves and do things himself. To start, he acquired a melting furnace, which is sure to come in handy if fondue parties make a comeback. However, according to Q, the melting is the easy part. Building the mold on the other hand, takes some effort. In this case, that meant getting a vector file from our designer Neale, then CNC plasma cutting our logo shape out of 3/8″ steel plate. Another 1/4″ steel plate formed the back, to which the logo’s rings were attached via interference fit pins.

After the mold was ready, it was time for some test pours. Several test pours were done in lead before Quentin was satisfied the project was viable. At that point, melting down of the silver commenced. In total, four more pours were done before the correct pour speed and mold pre-heat temperature were achieved.

After the silver cooled, it was polished to give it a nice texture and sheen. Rather than the smooth perfection of modern jewelry, however, the end result has the quality of a piece of old-time bullion.

We certainly hope Chris enjoys this physical representation of our appreciation. It ought to make for quite the conversation piece. Worth noting, however, is that the object also has actual value. Just in case Chris ever falls out of love with Rogue Amoeba, this artifact can be melted back down to pure silver, and sold for a healthy sum. Try doing that with an acrylic trophy!


If you’ve emailed our much-lauded support team in the past decade, you’ve undoubtedly benefited from Chris’s hard work. Whether you received a reply directly from Chris or worked with our other support techs, Chris’s influence was present. Because the support team is an integral part of the development process here at Rogue Amoeba, that positive influence also extends to customers who’ve never needed to contact us for help at all.

So on behalf of both the rest of the Rogue Amoeba team, and all of our customers, we thank you, Chris! We’re grateful for the work you’ve done this past decade, and hope for many more fruitful years to come.

P.S. We’re Hiring

This post is meant to show our appreciation for Chris’s fine work, but we’d be remiss if we didn’t also note that we’re currently looking to expand our team. We’re hiring a Mac software developer, and you can read more over on our Jobs page. Come join Chris and the rest of our tremendous group. You might just wind up here for a decade!

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