Under The Microscope

Long-Term Support

Rogue Amoeba has been around for almost 13 years, and in that time we’ve been fortunate to work with phenomenal employees, some of whom have stuck with us for many years. Most recently, our technical support lead Chris Barajas celebrated his five year anniversary with the company. After half a decade of helping customers with our products, we now take a moment to express our gratitude to Chris.

Technical support is a demanding role here at Rogue Amoeba. It requires answering emails rapidly and continuously, so that customers and potential customers alike get the answers they need. In addition to providing helpful and polite responses, there’s a great deal of problem solving required. Tracking down bugs and issues based on reports from users is also a key part of the job. We’ve had a half-dozen people handle the role over the years, and none have lasted as long as Chris. We’re tremendously grateful for the work he’s done and the stability he’s provided. We know that the many, many, many users he’s helped are grateful as well.

It’ll Last and Last

When an employee reaches the five year mark with us, we present them with a distinctive gift we hope will be meaningful to them specifically. Given that Chris can work from just about anywhere where he has an Internet connection, he’s done quite a bit of traveling over the years. He’s also spent a good amount of time refining what he carries with him. With this in mind, we set out to find Chris a great bag to travel with, ultimately deciding on a gorgeous briefcase from Saddleback Leather:

Briefcase

(Out of focus dog not included)

When a company offers a 100 year warranty and uses the slogan “They’ll fight over it when you’re dead”, you know they’re worth checking out. It’s clear that the folks at Saddleback care as much about their products as we do about ours, and Chris has been delighted with the bag. We hope he has decades more use of it.

Of course, there was also a custom made card, as well as one of the 5 year challenge coins we’ve had minted. All of this is just a small way to show our appreciation for the work Chris has done.

Challenge Coin

Card

Thank You!

Chris is often fortunate to be able to receive appreciative feedback from those users he’s helped, but it’s important to publicly acknowledge the milestone as well. We want to thank Chris for his hard work since 2010. He’s helped thousands upon thousands of customers with our products, and then guided us to improve those products based on that feedback. So thank you Chris, and here’s to more great work in the future!

Previously

We’ve previously celebrated the five year anniversaries of four other employees here at Rogue Amoeba: Christa, Lee, Jeff, and Mike.

One Response to “Long-Term Support”

  1. Steve Nicholson says:

    I’ve spent some years in music software customer support so I can appreciate the dedication Chris has for his job. It can be challenging at times. When I was working for Emagic I had to explain to a user that I couldn’t help him figure out how to program his synthesizer that wasn’t an Emagic product. He promised to find our office and come in and kill me.

    I’ve received great support from Chris a few times dating back to December 2010. Congratulations, Chris, on the great job.


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