Under The Microscope

Pulsar Is Back, For Some

Update (February 15th, 2011): Pulsar 2.2 is now available, with full SiriusXM support! See this post for full details.

Last Friday, Sirius and XM merged their two US sites into one, at SiriusXM.com If you’re a Pulsar user, you probably know that this change broke Pulsar1. We’ve been working feverishly to restore streaming in Pulsar, and Sunday evening, we released Pulsar 2.1.3.

This update is a temporary fix, while we work to make Pulsar fully compatible with the new SiriusXM site, but it does restore streaming for many users.

However, it’s not perfect. It appears that users who originally signed up with XM Online are not able to log in. We’re still working on this. For full details, please see Knowledge Base article.

If Pulsar 2.1.3 doesn’t work for you, be sure to check that your username and password are entered correctly. If they are, and it’s still not working, just stay tuned – we’re still working on restoring streaming for all users. In the meantime, you can always access your streams at SiriusXM.com.


Footnotes:

1. You likely don’t know it, but Sirius and XM provide no way for third-party developers like Rogue Amoeba to access their audio streams. Because there’s no official way to get this audio, we need to do all sorts of wizardry to get audio, track titles, and artwork.

Most of the time, users can be blissfully unaware of what’s going on behind the scenes. When there’s a massive update however, as in the case of the recent move to SiriusXM.com, problems are more likely to arise. Sirius and XM give us no notice of these changes, so we’re stuck reacting to it. Rest assured, however, that we want to fix this more than anyone! 

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