The Wrong Way to Handle Customer Service
Posted By Paul Kafasis on November 28th, 2010
Here at Rogue Amoeba, we work hard to provide the best possible customer service. Contact us directly via email for support, and you’ll receive a rapid response, usually within 24 hours. We want to make sure our software works for you, before and after purchase.
This article was thus both fascinating and frustrating to read. The owner of an online eyeglass store has decided that treating customers poorly, and even threatening them, is more profitable than running an honest business. When customers take to the web to complain, it only helps the site’s ranking in Google’s search results.
It seems likely that this site will crumble soon. Nevertheless, the mindset of the owner is disturbing. Worse, the potential result – people fearing ordering online – would be harmful to all types of online retailers. Here’s hoping this type of aberration dies a fast death.