Muito Obrigado, Aaron!

It’s always exciting to celebrate the employee milestones of our teammates, and today, I get my first shot at authoring one of these posts. We’re very proud to share that our “newest” support tech, Aaron Wasserman, has reached an impressive five years of service with Rogue Amoeba.

Making a Team of Three

At Rogue Amoeba, we’ve always had fast and responsive customer support. For many years, the job was handled by just one person, but it grew to a duo in 2017. That worked well for several years, until the rapid expansion of remote work caused by COVID-19 led to a substantial increase in demand for our products. The corresponding increase in customer support needs meant expanding to a full-time team of three.

When I was promoted to manage the support team, I took the lead in the hiring process. We had multiple good candidates, but Aaron’s prior background in operations made him a strong fit. His genuine care for the people he’d be helping also shone through, and we were glad to have him join us full-time in the spring of 2021.

Since coming on board, Aaron’s done far more than simply help customers. He consistently brings ideas forward — feature requests, suggestions from beta testing, thoughts on how we work internally — with a frequency that speaks to genuine investment in the company. That initiative has pushed us all to think harder about what we’re building and how we’re building it.

Of course, helping customers directly is a big part of the job. I ran some numbers, and found that Aaron has helped over 15,000 users of our products so far in his tenure. That’s an impressive number, and one that increases steadily each day. Beyond the tally, what really stands out is the patience Aaron brings to each conversation, and the care he takes to get things right for the folks who rely on our software.

A Well-Traveled Tradition

We have some traditions in honoring five years of service at Rogue Amoeba, including a one-of-a-kind card from our designer, as well as our famous challenge coin.

We also like to provide a personalized gift. For my five year anniversary, I received a wonderful bag, and we figured it could be a new Support tradition when Robert reached his own five year milestone. However, Aaron’s already something of a bag connoisseur, with a sizable fleet in regular rotation. Given that, we’ve gone with some other travel accessories to complement his collection.

Muito obrigado!

As a virtual company, the employees of Rogue Amoeba live all over the world. From his own home in Portugal, Aaron brings a unique perspective to assisting our global customer base. And while Aaron does receive kind words from our grateful users across email, I also wanted to express our appreciation publicly for the five impressive years he’s had so far here at Rogue Amoeba.

Thanks for everything you do to improve the Rogue Amoeba experience, Aaron! Both our software and our company are better because of you, and we look forward to much more great work together.