Under The Microscope

Archive for March, 2010

Our Newest Employee and Our Newest Job Posting

Our Staff page has seen an update this month, as we’re very pleased to welcome aboard a new coder. David Dunham, of A Sharp (makers of Jigami, Opal, and more), has recently been doing a short-term contract on Pulsar, our XM/SIRIUS satellite radio player.

This work isn’t quite ready for release, but it’s part of the forthcoming Pulsar 2. To head off the inevitable questions, we don’t have a release date for Pulsar 2 yet. We do know that it will be a free upgrade for all current Pulsar owners, and we hope to have it out by the fall.

David is currently finishing up his contract, and he’ll be joining us full time starting April 1st. His first job will be continuing his work on Pulsar. After Pulsar 2 ships, he’ll likely be working on the next generation of Audio Hijack.

Still Hiring

We’re not done hiring, either. We currently have an open position on our Jobs page, for a support tech. We’re looking for an experienced Mac OS X user who’s ready to help our customers with issues and problems they encounter. If you think you might be interested, head over to our Jobs page now to apply.

More for Your Planet Rogue Amoeba Franchise

Back at the end of 2006, we posted our Core Duo iMac on eBay, suggesting that you could use it to start your own Planet Rogue Amoeba restaurant.

Today, we’ve got another item up for sale – our Microboards Orbit II CD Duplicator. This was used to burn part of the CDs we’ve previously given away at Macworld San Francisco. Now, it can be yours.

Learn more about it on the Microboards site, then check ours out here and bid away!

Usability Nightmare: The My.SXSW iPhone App

South by Southwest, or SXSW, is a set of festivals and conferences for film, music, and technology (‘interactive’) held in Austin, Texas. While the music portion is likely the most famous, SXSW Interactive (SXSWi) is also quite large, and gaining steam. Perhaps most famously, Twitter first gained traction on the web during SxSW 2007. Thousands of designers, developers, and technologists come to SXSWi.

This year, there’s an iPhone application for SXSW called my.SXSW.

The app's homescreen

To put it delicately, the app has some issues.

Schedule Filtering

When you first open the app, you’ll likely want to look at the schedule so you can mark off what you plan to attend. If you know the name of a session, you can just enter it into the search field. For instance, you may wish to see “Marketing Strategies for Social Wait Now I’m Lost”. You don’t remember the exact name though, so you type in ‘strategies’:

Horrible Search

“Oh jeez”, you realize, “it’s a first-word filter?” Indeed it is. That’s not search, and it’s not very useful.

Radio Button

While looking at an event such as “Online Advertising: Losing the Race to the Bottom”, you can indicate you’re planning to attend, so it will be added to your own customized schedule. But…how?

The 'No' Radio Button
The initial screen, before you’ve added the session

You might stare at this for a good 30 seconds, because you thought it was still loading. Nope! That single radio button? That’s what you need to tap.

The 'Yes' Radio Button
The screen after you’ve tapped ‘No’

Are you going? If yes, tap ‘No’.

Time Zones

Ok, you finally found your sessions and added them to your schedule, but when are they? You know you’re getting in Friday afternoon around 4, and the first session you want to see, Battledecks 2010, is right around then. Hey, there it is, and it doesn’t start until 4:30 – perfect, you can just make that!

Time Zones

Well, no, not really. You see, when you opened the application, you were in Boston and the Eastern time zone. SXSW, however, is in Austin and the Central time zone, an hour behind. So, once you get to Austin, you’ll learn that the session was actually at 3:30 PM local time.

Yes, the application shifted the times for your current time zone. This is likely an artifact of never testing outside of Central time. Nevertheless, it’s still incredibly wrong and actively harmful.

Messaging

“Hey,” you think, “I had to make some crazy account with ‘Dub’ just to use this app. I should see if I can tell folks I won’t be able to make Battledecks. I’ll just go to that messaging area”:

No Messaging

“Oh.”

I first saw this before the show, so I thought the issue was that I hadn’t yet checked in. After I picked up my badge, I tried again, and no dice. Apparently, messaging simply doesn’t work, period.

Conclusion

One lesson here is that a simple but well-done web app like SitBy.us can be vastly superior to a full-fledged but terrible iPhone application. SitBy.Us provides everything you need, and nothing you don’t, and it even works with your Twitter account, instead of requiring yet another account. I can only hope SitBy.Us is used at many more conferences in the future.

Another lesson is that if you’re going to make an application for thousands of designers and developers, it probably shouldn’t suck.

There are many more issues, from the fact that it can’t seem to keep a profile picture to the schedule not auto-scrolling down or hiding past events to the updates downloading every launch, but you’ve seen enough. Let’s just log out.

LOG OUT!

Of for the love o-Well, at least they understood just how emphatic the “Yes” button needs to be.

Hear All About Us: Macworld 2010 Podcasts and More

In addition to appearing in videos, we also spoke to several other sites while at Macworld.

Michael Rose from The Unofficial Apple Weblog stopped by. We talked about some of the great improvements in Radioshift 1.5, as well as what’s new with Airfoil. Adam Christianson from The MacCast also stopped by and did an interview. That interview can be heard right on The MacCast’s site.

As I did in our first post of Macworld interviews, I’ll again link to Macworld’s site for free Macworld 2011 registration. As reported by TidBITS, The Mac Observer, and many other sites, 2010 was a great show. Be at Macworld in 2011!